Returns

Defective or Damaged Products

If  you should receive a damaged or defective product from us please immediately contact us by phone or by email at info@theoriginalframewarehouse.com. We will make every effort to get a replacement to you as quickly as possible.

Returns

Customer satisfaction is of the utmost importance to us at The Original Frame Warehouse however buyers should be aware that all of our products are custom, made to order goods and are therefore non-returnable.  Buyers who receive a a product that is not damaged or defective but which is no longer wanted should contact us to discuss a solution.  Buyers can count on us to bend over backwards to achieve a satisfactory resolution.

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CONTACT INFORMATION

Do you have questions about your next framing project? Send us an email and we’ll get in touch shortly.

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